Refund and Cancellation Policy

Refund and Cancellation Policy

At Gomang Boutique Hotel, we aim to provide flexibility and convenience to our guests while ensuring the smooth operation of our business. Please carefully review our updated Refund and Cancellation Policy below:

1. Reservation and Payment

  • Booking Confirmation: Your reservation is confirmed upon receipt of a booking confirmation email from us.
  • Prepayment: A prepayment equivalent to the total price of the reservation will be charged at any time to secure your booking.

2. Cancellation Policy

  • Free Cancellation: Guests can cancel free of charge until 7 days before the scheduled arrival date.
  • Cancellation within 7 Days: If the guest cancels within 7 days before the scheduled arrival date, they will be charged the total price of the reservation.

3. Modification and Refunds

  • Modification: Changes to your reservation, including amendments or modifications, may be subject to availability and additional charges.
  • Refunds: Refunds for cancellations made within the free cancellation period will be processed in accordance with our standard refund procedures.

4. No-Show and Early Departure

  • No-Show: Guests who fail to arrive without prior cancellation will be charged the total price of the reservation.
  • Early Departure: No refunds will be issued for early departures or unused nights unless otherwise specified.

5. Contact Us

If you have any questions or concerns about our Refund and Cancellation Policy, please do not hesitate to contact us:

Thank you for choosing Gomang Boutique Hotel. We appreciate your understanding and cooperation regarding our policies.